The Challenge: When Data Delays Cost Real Money

For utilities and service providers, every service disruption can trigger an expensive question: Was it our fault?

The answer often hides across siloed systems, with maintenance data in one database, and contracts buried in another. Manual cross-checking and data analysis takes days, not minutes, leaving teams exposed to SLA penalties that can reach hundreds of thousands of dollars.

The Solution: Conversational Data Exploration with eRAG

eRAG, GigaSpaces tool that provides natural-language interaction with structured operational data, connects the dots between structured maintenance data and unstructured contract documents, bringing everything together for instant, conversational analysis. Instead of wading through reports, account managers, legal teams and operations managers can simply ask:

• “Did this incident violate our SLA?”
• “Which vendor had the most breaches last quarter?”
• “What caused the downtime at Site 473?”

Within minutes, eRAG delivers answers that are grounded in data from your databases, data lakes, and even external insights from ChatGPT, while preserving your security permissions.

Why It Matters

With eRAG, utilities can instantly assess whether they’re responsible for a disruption, or if penalties should be passed to a vendor. This real-time clarity not only accelerates decision-making but directly translates to major cost savings and fewer compliance surprises.

Tangible ROI 

• Hundreds of thousands saved in avoided SLA penalties
• Zero manual data wrangling, instead ask questions in plain language
• Smarter compliance monitoring without added headcount
• Rapid deployment: no data modeling, no heavy setup — just connect and explore

Built for Business, Not Just Data Teams

Operations managers, legal teams, and executives can all tap into eRAG to explore incidents, verify breaches, or benchmark performance using the ChatGPT or eRAG interface that lets you converse and brainstorm with operational data.

From: “Which contract clause was most breached this year?” 
To: “What was the leading cause of service disruption at site 491?” 

eRAG turns your questions into insights.

Let’s Talk

Let’s chat to see how eRAG can integrate with your environment and empower your teams with the data they need to make smart, on-the-spot decisions.