GigaSpaces Support Center is part of the greater GigaSpaces customer care domain, which includes consultancy services, training, support, certification, and more โ all for the purpose of ensuring you the highest performance from your GigaSpaces technology, and maximum risk mitigation.
See Our Support Packages
| SILVER | GOLD | PLATINUM | |
|---|---|---|---|
| Community Portal | Unlimited | Unlimited | Unlimited |
| User Forum | Unlimited | Unlimited | Unlimited |
| Support Hours | - | 08:00 - 17:00 By region | 24 X 7 |
| Response Time 1 | 1 Business day | 1 Business hour by phone 2 Business hours by web/mail | 1 Business hour by phone 2 Business hours by web/mail |
| Response Time 2 | 2 Business days | 4 Business hours | 4 Business hours |
| Response Time 3 | 3 Business days | 1 Business day | 1 Business day |
Always Here to Help
- Docs
- Services
- End-of-Life Policy
Docs
Visit our knowledge management site, where you will find comprehensive information about all our products, including Quick Start Guides, Admin Guides, Developer Guides, best practices, and much more.
Services
Discover our wide range of professional service packages and find the right one for your specific needs.
End-of-Life Policy
Learn about the product life cycle and End-of-Life (EOL) policy for GigaSpacesโ products and related third-party products, along with information about extended support, upgrading, and available assistance.
