What is eRAG and how does it work for pharma companies?
eRAG (Enterprise Retrieval-Augmented Generation) is a conversational AI tool that gives pharmaceutical teams ad-hoc natural language access to operational enterprise data across cloud and on-prem systems. It enables pharma professionals to ask complex questions in any language and receive instant info derived from their structured datasets—no SQL or technical expertise required.
How can eRAG improve sales performance for pharma field reps and pharmacists?
Pharma reps often face data silos and delays that limit upsell and cross-sell opportunities. eRAG changes that by enabling:
- Real-time medication insights: Reps can ask, "What high-margin alternatives to [Drug Z] do we have in stock?" and receive instant responses.
- Personalized patient data: Reps can tailor recommendations with queries like, "Which medications similar to [Drug A] have better outcomes for patients like [Patient X]?"
- Cross-sell optimization: eRAG helps identify complementary medications with high success rates, improving revenue and patient outcomes.
Can eRAG help improve patient safety and compliance?
Yes. eRAG empowers pharma teams to proactively monitor and mitigate risks:
- Detect black box warnings and FDA alerts instantly.
- Analyze adverse events by severity, time, or demographic.
- Support safety scientists with traceable, automated SQL output that facilitates audit readiness.
How does eRAG support clinical operations and trial management?
- “What’s the average symptom improvement time for [Drug A] vs. its generics“
- “Show sales trends for [Drug Z] in my territory this quarter.”
- “List all adverse events graded ≥3 for [Drug Name] in the last 6 months.”
- “Compare net sales of [Drug X] in EMEA vs APAC with CAGR trend.”
What are typical questions users ask eRAG in pharma?
- “What’s the average symptom improvement time for [Drug A] vs. its generics?”
- “Show sales trends for [Drug Z] in my territory this quarter.”
- “List all adverse events graded ≥3 for [Drug Name] in the last 6 months.”
- “Compare net sales of [Drug X] in EMEA vs APAC with CAGR trend.”
What departments benefit most from eRAG in a pharmaceutical company?
eRAG supports cross-functional pharma teams:
- Pharma Sales & Field Reps: For real-time product, patient, and inventory queries.
- Clinical Operations: For instant access to latest trial data from direct sources
- Manufacturing & QA: For response to unexpected manufacturing disruptions, risk mitigate in the event of materials shortages, shipping disruptions or other events
- Finance & Strategy: For immediate revenue, sales and finance numbers needed for daily monitoring
What is required to implement eRAG?
eRAG is a SaaS tool that connects to multiple operational data sources, with no need for pre-processing or data modeling. Initial setup involves mapping the company’s data terminology and establishing user permissions. Training focuses on query optimization rather than technical system management, with most users becoming proficient within 2-3 weeks.
