Privacy Policy

Thank you for visiting gigaspaces.com (together with all content on the site including subdomains and other websites operated by GigaSpaces Technologies Ltd. or its affiliates and subsidiaries ("GigaSpaces", "we", "our", or "us"), the "Website"). This Privacy Policy explains the accepted privacy practices for our online services at the Website ("Services"). It describes the ways in which your Personal Information (as defined below) is collected, hosted and used, and the rights and options available to you with respect to your Personal Information.

Important Note: Nothing in this Privacy Policy is intended to limit in any way your statutory rights, including your rights to a remedy or other means of enforcement.

"Personal Information" means any information that may be used, either alone or in combination with other information, to personally identify an individual, including, but not limited to, a first and last name, a personal profile, an email address, a home or other physical address, or other contact information.

1. Personal Information That GigaSpaces Collects

• Information provided through the Website. In the course of using the Website, for example, when you download white papers, reports or other information available on the Website, or while completing contact forms, registering to webinars or to become our partners, we will require you to provide Personal Information, including your name, phone number, email address, employer, country, industry, job title and general areas of interest. We will explicitly indicate the fields designated for mandatory completion. If you do not enter the requisite data in the mandatory fields, you will not be able to complete the relevant Website forms. There is no requirement by law for you to provide GigaSpaces with your personal details, the Personal Information you share with us is entirely voluntary.
• Information provided through the Services. We collect Personal Information that you voluntarily provide, such as your full name, email address, as well as any other Personal Information that you decide to provide us. We also collect the contact and billing information of our customers.
• Information automatically collected. We automatically collect certain information and inferred data which is generated through your use of the Services and Website, via a cookie, pixels, tracking technologies and similar identifiers ("Technologies"), such as your Internet Protocol (IP) address and other device identifiers automatically assigned to your device, the type of device you use to log in to our Services and Website, browser type and language, geo-location information, hardware type, operating system, internet service provider and other information about actions taken through the use of the Services and Website.
• Information from other sources. We also obtain Personal Information about you from other sources, including publicly or commercially available information, and through third-party data platforms.
• Information you provide us in person. For example, when you attend one of our events and provide us with your contact details.
• Information we collect from online interactions. For example, if you attend a webinar, contact us via social media or otherwise interact with our business, including as a representative of a current/prospective customer, supplier or partner, we track and make a record of those interactions, which may contain your contact details, such as full name, email address, messages and any other Personal Information that you decide to provide us with.

We request that you provide GigaSpaces with complete, accurate and correct details. Your failure to do so will likely result in GigaSpaces being unable to contact you about your inquiries into our Services.

2. Use of Information

We process your Personal Information for the following purposes:

• To provide you with the Services and to enable you to use them, including to: allow you to create an account; provide you the Services and process your requests; communicate with you about your use of the Services and for support purposes; fulfill any instruction and/or request made by you in the context of the Services; send you push notifications and/or emails regarding your account or features of the Services, including updates pertaining to your subscription; personalize your experience with our Services; allow you to create more users and administrate your users; generally administer and improve the Services and customize your experience; and answer your questions.
• To allow you to make use of our Website, including: if you request a demo, to process and answer your request; to answer your questions and allow you to communicate with us (e.g., a Contact Us form or the Website chat); to analyze your use of our Website and improve it and expand its content; and to customize your experience.
• To market our Website and Services, including notifying you about offers and services that may be of interest to you, tailoring content and advertisements, targeting and re-targeting practices, conducting market research, developing and marketing new products, and other purposes disclosed at the time you provide Personal Information, or as you otherwise consent.
• For administrative purposes, including to respond to your questions, comments, and support requests, to provide the Services, for internal quality control, to establish a business relationship, and to generally administer our Services.
• For security purposes, to detect, prevent and prosecute fraud or other illegal activity, to identify and repair errors, to conduct audits, and for security purposes.
• De-identified and aggregated information use. In certain cases we may anonymize or de-identify your Personal Information and further use it for internal and external purposes, including to analyze and improve our Services (including through the use of artificial intelligence) and for research purposes. We may use or disclose this anonymous or de-identified information to third parties without restriction.

Cookies and similar technologies. We, as well as third parties that provide content, advertising, or other functionality on our Website and Services, use Technologies to automatically collect information through the Website and Services. These are essentially small data files placed on your device that allow us to record certain pieces of information whenever you visit or interact with the Website and Services.

3. The Lawful Bases We Rely On for Processing Personal Information

Where applicable, we rely on the following lawful bases:

• The data subject has given consent to the processing of their Personal Information.
• Processing is necessary for the performance of a contract to which the data subject is party, or to take steps at the request of the data subject prior to entering into a contract.
• Processing is necessary for compliance with a legal obligation to which the controller is subject.
• Processing is necessary for the purposes of legitimate interest.

4. How We Protect and Retain Your Personal Information

4.1 Security. We have implemented and maintain reasonable technical, organizational and security measures designed to protect your Personal Information. However, we cannot guarantee that Personal Information will not be compromised as a result of unauthorized penetration of our servers. Since the security of information depends in part on the security of the computer, device or network you use to communicate with us, please take appropriate measures to protect your user IDs and passwords.

4.2 Retention of your Personal Information. Your Personal Information will be stored until we delete our records, and we proactively delete it, or if you send a valid deletion request. In some circumstances we store your Personal Information for longer periods, for example: where required by legal, regulatory, tax or accounting requirements; to have an accurate record of your dealings with us in the event of any complaints or challenges; and/or if we reasonably believe there is a prospect of litigation relating to your information or dealings.

5. Transfer of Information to Third Parties

GigaSpaces will not transfer your Personal Information and any information collected pertaining to your activities on the Website or Services that identify you personally to any third party, except in the following cases or as otherwise outlined in this Privacy Policy:

• If GigaSpaces reasonably believes that you abused your rights to use the Website or any of the Services, or performed any act or omission that GigaSpaces reasonably believes violates any applicable law, rule, or regulation, in which case we may share your Personal Information with law enforcement and other competent authorities and with any third party as may be required to handle any result of your wrongdoing.
• If GigaSpaces reasonably believes it is required by law to share or disclose your Personal Information to prevent, investigate, or take action regarding illegal activities, or to establish or exercise our legal rights or defend against legal claims.
• As permitted or required by, or in response to, lawful requests by applicable local law enforcement or regulatory agencies, or agencies responsible for national security.
• In any dispute or legal proceeding between you and GigaSpaces, or between you and other users or third parties, with respect to or in relation with the Services.
• Where GigaSpaces reasonably believes sharing Personal Information is necessary to prevent serious damage to your person or property, or to the person or property of any third party.
• If we sell or transfer, or consider selling or transferring, some or all of our business, shares or assets to a third party (including current or potential investors), or in the event of an acquisition, merger, bankruptcy or comparable event, we reserve the right to transfer, disclose or assign your Personal Information in connection with such events.
• GigaSpaces shares Personal Information and information related to your use of the Website and Services with companies or organizations connected to or affiliated with GigaSpaces, such as subsidiaries, sister companies, parent companies and partners.
• GigaSpaces shares your Personal Information with third-party service providers to process it for the purposes outlined above, including cloud service providers for hosting, email/marketing/CRM and similar tool providers, and analytics companies to help us understand and analyze information we collect.
• GigaSpaces is also entitled to transfer or share anonymous, statistical or aggregated information with companies or organizations connected to GigaSpaces, and with suppliers, business partners, advertisers, and any third party, at GigaSpaces' discretion; however, GigaSpaces will not disclose your identity to them, knowingly or deliberately, without receiving your consent.

6. International Transfers of Personal Information

In order to run our business and provide our Website and Services to you, we transfer Personal Information to certain countries around the world, including to our affiliates and service providers, many of whom are located outside of your jurisdiction. Therefore, your Personal Information may be processed in countries with privacy laws that are different from privacy laws in your country. Whenever we make such transfers, we will use commercially reasonable efforts to implement an appropriate level of protection to your Personal Information by implementing at least one of the following safeguards: making sure the destination country has been deemed to provide an adequate level of protection for Personal Information; and/or executing data onward transfer instruments such as data processing and protection agreements.

7. Your Privacy Rights

The following rights (which may be subject to certain exemptions or derogations) shall apply to certain individuals (some of which only apply to individuals protected by specific laws, for example GDPR):

• You have the right to withdraw consent to the processing, where consent is the basis of processing.
• You have the right to access Personal Information we hold and request further details about how we process it, under certain conditions.
• You have the right to demand the rectification of inaccurate Personal Information about you. We will promptly correct any Personal Information found to be incorrect.
• You have the right to object to unlawful data processing under certain conditions.
• You have the right to erasure of past data about you (your "right to be forgotten") under certain conditions.
• You have the right to demand that we restrict the processing of your Personal Information, under certain conditions, if you believe we have exceeded the legitimate basis for processing, the processing is no longer necessary, or your Personal Information is inaccurate.
• You have the right to data portability of Personal Information concerning you that you provided us in a structured, commonly used, and machine-readable format, subject to certain conditions.

The Personal Information we collect is not used for automated decision-making and profiling, except for automated processes in the context of marketing. You can opt out of direct marketing by GigaSpaces by contacting us directly or by following the unsubscribe instructions in our email messages.

You can exercise your rights by contacting us at dataprotection@gigaspaces.com. You may use an authorized agent to submit a request on your behalf if you provide the authorized agent with written permission signed by you. To protect your privacy, we may take steps to verify your identity before fulfilling your request. We will make every reasonable effort to honor your request promptly in accordance with applicable law, or inform you if we require further information to fulfil your request. We reserve the right to charge a fee if permitted by law, for instance if your request is manifestly unfounded or excessive.

You may choose not to receive future promotional, advertising or other emails from us by selecting an unsubscribe link at the bottom of each email we send. Even if you opt out, we may still send you emails necessary for the ongoing use and support of our Services, including service updates, security alerts, password resets, and other service-related information essential for your use of the Services.

8. Children's Online Privacy Information

GigaSpaces does not knowingly collect Personal Information from and/or about minors who are under the age of 18 through the Website and/or the Services thereon. If a parent or guardian becomes aware that their child has provided us with Personal Information without their consent, they should contact GigaSpaces at dataprotection@gigaspaces.com. If we become aware that a child under the age of 18 has provided us with Personal Information, we will delete such Personal Information from our files.

9. Analytical Tools

The Website and the Services use a tool called "Google Analytics" to collect information about use of the Website. Google Analytics collects information such as how often users visit this Website, what pages they visit when they do so, and what other websites they used prior to coming to this Website. We use the information we get from Google Analytics to maintain and improve the Website and our products. We do not combine the information collected through the use of Google Analytics with information we collect.

Google's ability to use and share information collected by Google Analytics about your visits to this Website is restricted by the Google Analytics Terms of Service and the Google Privacy Policy. You may learn more about how Google collects and processes data specifically in connection with Google Analytics here. You may prevent your data from being used by Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

We reserve the right to remove or add new analytic tools, cookies, pixels and other tracking technologies.

10. Links to Third Party Sites

Our Website contains links to other sites that are not owned or controlled by GigaSpaces. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our Website, and to read the privacy statements of each and every site that collects Personal Information. This Privacy Policy applies only to Personal Information collected by GigaSpaces via its own Website.

11. Changes to This Privacy Policy

From time to time, GigaSpaces may change the terms of this Privacy Policy, and we ask you to check back periodically for the latest version. Changes take effect once posted online; accessing and/or using the Website or Services after we make such changes means you are deemed to have accepted them. If we implement material changes in the way we use your Personal Information, in a manner different from that stated at the time of collection, we will notify you by posting a notice on our Website, Services, or by other means, and take any additional steps required by applicable law. If you do not agree with any of the amended terms, you must avoid any further use of the Website and/or Services offered by GigaSpaces.

12. Our California Do Not Track Notice

Do Not Track ("DNT") is a privacy preference that users can set in certain web browsers. We do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers, but we may allow third parties, such as companies that provide us with analytics tools, to collect personally identifiable information about an individual consumer's online activities over time and across different websites when a consumer uses the Website and/or the Services.

13. Contact Us

If you have any questions, concerns or complaints regarding our compliance with this Privacy Policy and applicable data protection laws, or if you wish to exercise your rights, we encourage you to contact us at dataprotection@gigaspaces.com.