Thank you for visiting gigaspaces.com (together with all content on the site including subdomains and other websites operated by GigaSpaces Technologies Ltd. or its affiliates and subsidiaries (โ€œGigaSpacesโ€, โ€œweโ€, โ€œourโ€, or โ€usโ€), the โ€œWebsiteโ€). This privacy policy (โ€œPrivacy Policyโ€) explains the accepted privacy practices for our online services at the Website (โ€œServicesโ€). It describes the ways in which your Personal Information (as defined below) is collected, hosted andย used,ย and the rights and options available to you with respect to your Personal Information.

Important Note: Nothing in this Privacy Policy is intended to limit in any way your statutory rights, including your rights to a remedy or other means of enforcement. โ€œPersonal Informationโ€ means any information that may be used, either alone or in combination with other information, to personally identify an individual and any information deemed as personally identifiable information by privacy laws, including, but not limited to, first and last name, personal profile, email address, home or other physical address, or other contact information.

โ€œPersonal Informationโ€ means any information that may be used, either alone or in combination with other information, to personally identify an individual, including, but not limited to, a first and last name, a personal profile, an email address, a home or other physical address, or other contact information.

1.ย PERSONAL INFORMATION THAT GIGASPACES COLLECTS

(i) Information provided through the Website. In the course of using the Website, for example, when you download a white papers, reports or other information available on the Website, or while completing contact forms, registering to webinars or to become our partners, we will require you to provide Personal Information, including your name, phone number, email address, employer, country, industry, job title and general areas of interest. We will explicitly indicate the fields designated for mandatory completion. If you do not enter the requisite data in the mandatory fields, you will not beย ableย to complete the relevant Website forms. It is important that you understand that there is no requirement by law for you to provide GigaSpaces with your personal details โ€“ the Personal Information you share with us is entirely voluntary.

(ii) Information provided through the Services. We collect Personal Information that you voluntarily provide, such as your full name, email address, as well as any other Personal Information that you decide to provide us. We also collect the contact and billing information of our customers.ย 

(iii) Information automatically collected. We automatically collect certain information and inferred data which is generated through your use of the Services and Website, via a cookie, pixels, tracking technologies and similar identifiers (โ€œTechnologiesโ€),such as your Internet Protocol (IP) address and other device identifiers that are automatically assigned to your device, the type of device you use in order to log in to our Services and Website, browser type and language, geo-location information, hardware type, operating system, internet service provider and other information about actions taken through the use of the Services and Website.

(iv) Information from Other Sources. We also obtain Personal Information about you from other sources, including publicly or commercially available information, and through third-party data platforms.ย ย 

(v) Information that you provide us with in person. For example, when you attend one of our events and you provide us with your contact details.ย 

(vi) Information we collect from online interactions. For example, if you attend a webinar, contact us via social media or otherwise interact with our business, including as a representative of a current/prospective customer, supplier or partner, we track and make a record of those interactions, which may contain your contact details, such as full name, email address, messages and any other Personal Information that you decide to provide us with.ย 

We request that you provide GigaSpaces with complete, accurate and correct details. Your failure to do so will likely result in GigaSpaces being unable to contact you about your inquiries into our Services.

2.ย USE OF INFORMATION

We process your Personal Information for the following purposes:

  • To provide you with the Services and to enable you to use them. We will use the Personal Information, including, without limitation, for the following purposes: (i) allow you to create an account; (ii) to provide you the Services and to process your requests; (iii) communicate with you about your use of the Services and for support purposes; (iv) fulfill any instruction and/or request made by you in the context of the Services; (v) send you push notifications and/or emails and notifications regarding your account or certain features of the Services, including, updates pertaining to your subscription, and related to the services we provide you with; (vi) to personalize your experience with our Services; (vii) to allow you to create more users and administrate your users; (viii) to generally administer and improve the Services and customize your experience with the Services; and (viii) answer your questions;
  • To allow you to make use of our Website. We will use your Personal Information to allow you to make use of our Website, including, (i) if you request a demo, we will use your Personal Information to process and answer your request for a demo; (ii) to answer your questions and to allow you to communicate with us (e.g., by submitting a Contact Us form request or using the Website chat ); (iii) to analyze your use of our Website and to improve our Website and expand the content offered on the Website; and (iv) to customize your experience.ย ย ย ย 
  • To Market our Website and Services. We send you marketing/advertisement communications that we believe may be of interest to you. Such use includes (i) notifying you about offers and services that may be of interest to you; (ii) tailoring content, advertisements, and offers for you, including, targeting and re-targeting practices; (iii) conducting market research; (iv) developing and marketing new products and services, and to measure interest in our services; (v) other purposes disclosed at the time you provide Personal Information; and (vi) as you otherwise consent;ย 
  • For Administrative Purposes. To contact you as and when GigaSpaces believes it to be necessary for technical, administrative or security reasons; We will use the Personal Information, including, without limitation, for the following purposes: (i) to respond to your questions, comments, and other requests for customer support, or information, including information about potential or future services; (ii) to provide you with our Services; (iii) for internal quality control purposes; (iv) to establish a business relationship; and (v) to generally administer our Services.ย 
  • Security Purposes. Some of the abovementioned Personal Information will be used for detecting, taking steps to prevent and prosecuting fraud or other illegal activity; to identify and repair errors; to conduct audits; and for security purposes.ย 
  • De-identified and Aggregated Information Use. In certain cases, we may or will anonymize or de-identify your Personal Information and further use it for internal and external purposes, including, without limitation, to analyze and improve our Services (including through the use of artificial intelligence) and for research purposes. We will use this anonymous or de-identified information and/or disclose it to third parties without restrictions (for example, in order to improve our Services and enhance your experience with them and/or to develop new product features and improve existing offerings).

Cookies and Similar Technologies. We, as well as third parties that provide content, advertising, or other functionality on our Website and Services, use Technologies to automatically collect information through the Website and Services. We use Technologies that are essentially small data files placed on your device that allow us to record certain pieces of information whenever you visit or interact with the Website and Services.

3. THE LAWFUL BASES WE RELY ON FOR PROCESSING PERSONAL INFORMATION ARE (IF AND WHEN APPLICABLE):

  • The data subject has given consent to the processing of his or her Personal Information;
  • Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract;ย 
  • processing is necessary for compliance with a legal obligation to which the controller is subject; and/or
  • Processing is necessary for the purposes of legitimate interest.

4. ย HOW WE PROTECT AND RETAIN YOUR PERSONAL INFORMATION

4.1. Security. We have implemented and maintain reasonable technical, organizational and security measures designed to protect your Personal Information. However, please note that we cannot guarantee that the Personal Information will not be compromised as a result of unauthorized penetration of our servers. As the security of information depends in part on the security of the computer, device or network you use to communicate with us and the security you use to protect your user IDs and passwords, please make sure to take appropriate measures to protect this information.

4.2. Retention of your Personal Information. Your Personal Information will be stored until we delete our records, and we proactively delete it, or if you send a valid deletion request. Please note that in some circumstances we store your Personal Information for longer periods of time, for example: (i) where we are required to do so in accordance with legal, regulatory, tax or accountingย requirements; (ii) for us to have an accurate record of your dealings with us in the event of any complaints or challenges; and/or (iii) if we reasonably believe there is a prospect of litigation relating to your information or dealings.

5. TRANSFER OF INFORMATION TO THIRD PARTIES

GigaSpaces will not transfer your Personal Information and any information collected pertaining to your activities on the Website or Services that identify you personally to any third party, except in the following cases or as otherwise outlined in this Privacy Policy:

  • If GigaSpaces reasonably believes that you abused your rights to use the Website or any of the Services, or performed any act or omission that GigaSpaces reasonably believes to be violating any applicable law, rules, or regulations. GigaSpaces may share your Personal Information in these cases, with law enforcement and other competent authorities and with any third party, as may be required to handle any result of your wrongdoing;
  • If GigaSpaces reasonably believes that it is required by law to share or disclose your Personal Information in order to prevent, investigate, or take action regarding illegal activities. In addition, to establish or exercise our legal rights or defend against legal claims;
  • Further, your Personal Information may be disclosed as permitted or required by, or in response to lawful requests by applicable local law enforcement agencies or regulatory agencies, or agencies with responsibility to oversee and enforce national security;
  • In any case of dispute, or legal proceeding of any kind between you and GigaSpaces, or between you and other users or third parties with respect to, or in relation with the Services;
  • In any case where GigaSpaces may reasonably believe that sharing Personal Information is necessary to prevent serious damage to your person or property or to the person or property of any third party;
  • If, in the future, we sell or transfer, or we consider selling or transferring, some or all of our business, shares or assets to a third party, we will disclose your Personal Information to such third party (whether actual or potential) in connection with the foregoing events (including, without limitation, our current or potential investors). In the event that we are acquired by, or merged with, a third party entity, or in the event of bankruptcy or a comparable event, we reserve the right to transfer, disclose or assign your Personal Information in connection with the foregoing events;
  • GigaSpaces shares Personal Information and information related to your use of the Website and the Services, with companies or organizations connected to or affiliated with GigaSpaces, such as subsidiaries, sister-companies, parent companies and partners; or
  • In addition, GigaSpaces shares your Personal Information with third party service providers to process your Personal Information for the purposes outlined above, including, without limitation:ย 
    • With cloud service providers for hosting purposes;
    • With email providers, marketing, CRM, other similar tool providers; and
    • With analytic companies, in order to help us understand and analyze information we collect in accordance with this Privacy Policy.
  • GigaSpaces is also entitled to transfer or share anonymous, statistic or aggregative information with companies or organizations connected to GigaSpaces, and with suppliers, business partners, advertisers, and every third party, according to GigaSpacesโ€™ absolute discretion; however, GigaSpaces will not disclose your identity to them, knowingly or deliberately, without receiving your consent.

6. INTERNATIONAL TRANSFERS OF PERSONAL INFORMATION

In order to run our business and provide our Website and Services to you, we transfer Personal Information to certain countries around the world, including to our affiliates and service providers, many of whom are located outside of your jurisdiction. Therefore, your Personal Information may be processed in countries with privacy laws that are different from privacy laws in your country. Whenever we make such transfers, we will use commercially reasonable efforts to implement an appropriate level of protection to your Personal Information by implementing at least one of the following safeguards:

  • making sure the destination country has been deemed to provide an adequate level of protection for Personal Information; and/or
  • by executing implement data onward transfer instruments such as data processing and protection agreements.

7. YOUR PRIVACY RIGHTS

7.1. The following rights (which may be subject to certain exemptions or derogations) shall apply to certain individuals (some of which only apply to individuals protected by specific laws, for example GDPR):

    • You have the right to withdraw consent to the processing, where consent is the basis of processing.ย 
    • You have the right to access Personal Information we hold and request further details about how we process it, under certain conditions.
    • You have the right to demand the rectification of inaccurate Personal Information about you. We will promptly correct any Personal Information found to be incorrect.
    • You have the right to object to unlawful data processing under certain conditions.
    • You have the right to erasure past data about you (your โ€œright to be forgottenโ€) under certain conditions.
    • You have the right to demand that we restrict the processing of your Personal Information, under certain conditions, if you believe we have exceeded the legitimate basis for processing, the processing is no longer necessary, or if you believe your Personal Information is inaccurate.
    • You have the right to data portability of Personal Information concerning you that you provided us in a structured, commonly used, and machine-readable format, subject to certain conditions.
  • The Personal Information we collect is not used for automated decision-making and profiling, except for automated processes in the context of marketing. As stated above, you can opt out of direct marketing by GigaSpaces by contacting GigaSpaces directly or by following the instructions through the unsubscribe options in our email messages.

7.2. You can exercise your rights by contacting us at dataprotection@gigaspaces.com. You may use an authorized agent to submit a request on your behalf if you provide the authorized agent with written permission signed by you. To protect your privacy, we may take steps to verify your identity before fulfilling your request. Subject to legal and other permissible considerations, we will make every reasonable effort to honor your request promptly in accordance with applicable law or inform you if we require further information in order to fulfil your request. When processing your request, we may ask you for additional information to confirm or verify your identity and for security purposes before processing and/or honoring your request. We reserve the right to charge a fee if permitted by law, for instance if your request is manifestly unfounded or excessive. In the event that your request would adversely affect the rights and freedoms of others (for example, would impact the duty of confidentiality we owe to others) or if we are legally entitled to deal with your request in a different way than initial requested, we will address your request to the maximum extent possible, all in accordance with applicable law.

7.3. You may choose not to receive future promotional, advertising or other emails from us by selecting an unsubscribe link at the bottom of each email that we send. Please note that even if you opt out of receiving the foregoing emails, we may still send you emails necessary for the ongoing use and support of our Services, including but not limited to, service updates, security alerts, password resets, notifications messages, support communications and other service-related information that is essential for your use of the Services.

8.ย CHILDRENโ€™S ONLINE PRIVACY INFORMATION

GigaSpaces does not knowingly collect Personal Information from and/or about minors who are under the age of 18 through the Website and/or the Services thereon. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without his/her consent, then he or she should contact GigaSpaces atย dataprotection@gigaspaces.com. If we become aware that a child under the age of 18 has provided us with Personal Information, we will delete such Personal Information from our files.

9. ANALYTICAL TOOLS

  • The Website and the Service uses a tool called โ€œGoogle Analyticsโ€ to collect information about use of the Website. Google Analytics collects information such as how often users visit this Website, what pages they visit when they do so, and what other websites they used prior to coming to this Website. We use the information we get from Google Analytics to maintain and improve the Website and our products. We do not combine the information collected through the use of Google Analytics with information we collect. Googleโ€™s ability to use and share information collected by Google Analytics about your visits to this Website is restricted by the Google Analytics Terms of Service, available at https://marketingplatform.google.com/about/analytics/terms/us/, and the Google Privacy Policy, available atย http://www.google.com/policies/privacy/. You may learn more about how Google collects and processes data specifically in connection with Google Analytics at http://www.google.com/policies/privacy/partners/. You may prevent your data from being used by Google Analytics by downloading and installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout/.
  • We reserve the right to remove or add new analytic tools, cookies, pixels and other tracking technologies.

10.ย LINKS TO THIRD PARTY SITES

Our Website contains links to other sites that are not owned or controlled by GigaSpaces. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our Website, and to read the privacy statements of each and every site that collects Personal Information. This Privacy Policy applies only to Personal Information collected by GigaSpaces via its own Website.

11. CHANGES TO THIS PRIVACY POLICY

From time to time, GigaSpaces may change the terms of this Privacy Policy and, therefore, we ask you to check back periodically for the latest version of this Privacy Policy. Changes will take effect once they are posted online and by accessing and/or using the Website or Services after we make any such changes to this Privacy Policy, you are deemed to have accepted such changes. If we implement material changes in the way we use your Personal Information, in a manner that is different from that stated at the time of collection, we will notify you by posting a notice on our Website, Services or by other means and take any additional steps as required by applicable law. If you do not agree with any of the amended terms, you must avoid any further use of the Website and/or Services offered by GigaSpaces.

12.ย OUR CALIFORNIA DO NOT TRACK NOTICE

Do Not Track (โ€œDNTโ€) is a privacy preference that users can set in certain web browsers. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers, but we may allow third parties, such as companies that provide us with analytics tools, to collect personally identifiable information about an individual consumerโ€™s online activities over time and across different web sites when a consumer uses the Website and/or the Services.

13. CONTACT US

If you have any questions, concerns or complaints regarding our compliance with this Privacy Policy and the data protection laws, or if you wish to exercise your rights, we encourage you to first contact us at dataprotection@gigaspaces.com.

Last modified: August 2024