In today’s hyper-competitive digital world, competitive differentiation and staying ahead of customer expectations presents great challenges. Achieving strategic goals requires aggregating every piece of data to proactively predict and manage network anomalies, understand customer trends, ensure customer-centricity and gaining new revenue streams from 5G.
GigaSpaces powers real-time AI and machine learning on streaming data enriched with historical data for insight-driven initiatives. With this capability, service providers can create the perfect customer experience while simplifying the big data and analytics infrastructure. By leveraging advanced real-time analytics, customers are automatically re-routed to the relevant agent, improving the customer experience and streamlining the cost to serve. Moreover, customer engagements are optimized based on transactions, as well as online and in-store activities, and data input from the desired sources to prevent churn and create sales opportunities.
For IoT solutions, Smart DIH, a distributed in-memory real-time analytics platform, allows you to take full advantage of the huge amounts of streaming data, unifying fast-data analytics, artificial intelligence, and real-time applications at the edge cloud. Data is efficiently ingested and analyzed at the edge, reducing complexity and scaling to the real-time needs of the business.