GigaSpaces is excited to announce its participation at the Strata Data Conference 2019 in London. Our Director Innovation, Tal Doron, will be presenting two sessions:
- Tuesday, April 30
How NLP Is Helping a European Financial Institution Enhance the Customer Experience
A leading IT service provider financial institutions is leveraging NLP to enable service agents to provide first call resolution quickly and efficiently; improving the customer experience and call center productivity. The system responds with sub-second latency and creates continuous learning models based on each transaction for smarter, faster insights.
- Thursday, May 2
A Deep Learning Approach to Automatic Call Routing
A live demonstration will show how organizations can provide a seamless call center experience by leveraging deep learning to automatically route service calls to the most relevant agent in less than 100ms. The automated call routing solution is based on Intel’s BigDL framework and GigaSpaces InsightEdge in-memory real-time analytics platform.
on. You can also book a meeting with one of our experts using this link>>