Amanda, a Field Representative based on the East Coast, has worked for a family-owned Consumer Packaged Goods (CPG) distributor for over a decade. She covers a dense cluster of supermarkets along the I-95 corridor, where every visit, conversation, and promotion can impact shelf space and product visibility.

In the past, Amanda often found herself walking blind into stores. If a store manager asked about underperforming SKUs or requested more stock of a holiday item, she had to promise to “get back to them”—knowing the BI team needed days, sometimes longer, to produce those reports. Meanwhile, missed sales and stockouts chipped away at customer trust and revenue.

That changed the day eRAG was deployed.

Now, as Amanda steps into a supermarket, she simply opens the GigaSpaces eRAG interface on her tablet and asks, “What are the top-selling products in this store over the last 30 days?” Within seconds, she gets clear, ranked answers—and follows up with, “Which items are underperforming in the frozen foods section?” eRAG collects the required information from all the required sources (POS systems, inventory management software, etc.) to be able to provide accurate, up-to-date responses. Armed with this intel, Sarah doesn’t just react—she recommends promotional shifts, suggests product swaps, and even flags low-stock alerts before managers even notice. 

Now that eRAG offers immediate answers about product performance, stock levels, and store visits, in one week alone Amanda helped her region increase holiday item sales by 12%, just by responding in real time to what the store truly needed. She’s now building stronger relationships with managers who see her not just as a sales rep, but as a strategic advisor.

James, CRO: Turning Data into Revenue

Amanda isn’t the only one who has seen true value from eRAG — James, the retailer’s CRO lives and breathes numbers—revenue targets, regional performance, product growth. But until recently, he often made decisions based on stale weekly reports. The BI team did their best, but by the time a sales trend or stockout pattern reached James’s desk, the window to act had often closed. What he craved was agility: real-time insights that could drive proactive strategy, not just retrospective analysis.

When eRAG was rolled out, James finally saw that future arrive. Now, he gets instant answers to questions like:

• “Which promotions are lifting sales across the East Coast this week?”
• “Where are stockouts costing us the most margin today?”
• “Which reps are underperforming—based on their sales numbers?”

He no longer waits on a 2-week reporting cycle. Instead, he leads revenue strategy with up-to-the-hour insights — optimizing territories, reallocating reps, and doubling down on top-performing SKUs. In one month, James used these insights to re-route underperforming inventory to fast-moving markets ahead of Labor Day. The result? A 15% lift in holiday sales. 

Let’s Talk

Schedule a personalized demo using your organization’s sample procurement data to experience how eRAG can transform your supply chain operations and vendor management. Contact us to discuss integration with your specific environment and explore pilot program opportunities.

About eRAG

eRAG is your always-on, AI-powered teammate—able to understand natural language questions, connect them to the right datasets, and deliver clear, actionable answers in real time. Its semantic reasoning engine automatically learns your business context, evolving over time to deliver even smarter insights.

Have questions for your data? Just ask! eRAG will do the rest.