For fifty years, Matt’s logistics company with its 400 dedicated employees has been a cornerstone in international freight forwarding, providing everything from ocean transport to customs brokerage and land transportation. To manage all these moving parts, they run an array of ERP, CRM, and bespoke logistics systems. In spite of having implemented BI system with hundreds of reports, every morning, a familiar frustration gnawed at Matt; he lacked a coherent, ad-hoc real-time view of his business.
As CEO, Matt yearned for clarity, to have a clear picture of the business and its operations. He needed to be able to zoom out and see the global flow of goods, then zoom in to pinpoint specifics such as the profitability of a single delivery truck, accounting for everything from truck maintenance costs to gas and the driver’s salary. Since their BI reports were rigid and limited in their scope, Matt began to explore AI data solutions and encountered eRAG.
Delivering reliable insights with precision, every time
Matt decided to bring eRAG on board and after about two weeks of fine-tuning he was able to ask away – and receive consistent, accurate responses. Last Wednesday during his weekly management meeting, Matt leaned back in his chair. Usually, the team posed broad questions, delving into market trends or quarterly performance. But at that meeting, Matt had a very specific test. “Team,” he began, “I have a quick query for our new ‘team member’ eRAG: How many orders did Vendor ABC place in Q3 using foreign currency – specifically dollars, euros, or pounds? And what was their total value?“
The answer flashed on his screen almost instantly, precise and relevant. The meeting continued, but now with a newfound agility. Managers no longer had to wait for analysts or pore over static reports; they could use interactive querying to obtain answers instantly. Matt watched as his team, emboldened by eRAG, dug deeper into various findings on the fly, transforming what used to be tedious data review into dynamic exploration. And the beauty of it all, he mused, was the built-in security; eRAG enforced role-based permissions, ensuring that sensitive information remained accessible only to those authorized.
Today Matt is trying to stave off a potential crisis due to the new port fees from the Office of the U.S. Trade Representative (USTR) that targets entry fees for Chinese vessels, starting in October. eRAG’s ChatGPT integration, merges company shipping routes and October commitments with external information about ports and alternative routes to provide the most economical alternatives.
Why it matters
Before eRAG, Matt waited hours or sometimes even days for information, sifting through emails and files, or waiting for a data expert to generate the required data Now with eRAG they utilize AI as a catalyst for smarter decision-making, to proactively identify opportunities and make decisions at the speed of business.
While initially eRAG was used for senior management only, Matt and the other C-level executives are so pleased with their ability to get up-to-date, accurate insights, they are expanding its use to the logistics, finance and operations teams. With eRAG’s consistent, relevant and timely results, Matt and his company now benefit from:
- Faster, self-service decision-making: managers use interactive querying to obtain answers instantly, no longer relying on analysts, reports, or dashboards
- Deeper insights: since eRAG enables conversational interactions, Matt and his teams can dig deeper into various findings on the fly
- Role-based permissions: eRAG’s controlled access alleviates senior leadership’s concerns about staff accessing sensitive data
With eRAG, Matt has embedded AI into the company’s core strategy; what began as a leadership tool for the C-suite quickly proved its immense value across the entire organization. With eRAG at the center of their operations, Matt’s teams aren’t just keeping pace with the demands of the modern supply chain; they are leading the way, empowered by real-time, conversational insights that had once seemed impossible.
Let’s Talk
Schedule a personalized demo using your organization’s sample procurement data to experience how eRAG can transform your supply chain operations and vendor management. Contact us to discuss integration with your specific environment and explore pilot program opportunities.
About eRAG
eRAG is your always-on, AI-powered teammate—able to understand natural language questions, connect them to the right datasets, and deliver clear, actionable answers in real time. Its semantic reasoning engine automatically learns your business context, evolving over time to deliver even smarter insights.
Have questions for your data? Just ask! eRAG will do the rest.
