Customer Support Engineer

October 24, 2019 Opening No. 7

Responsibilities:

  • Interfacing with Gigaspaces World-Wide customers through various support channels.
  • Serving as a liaison between customers and Gigaspaces internal groups and lead to problem resolution according to customer’s expectations.
  • Resolve product issues coming from the field in Pre/Post Sales and production scenarios.
  • Requires problem analysis, debugging, communication, escalation and issues resolution.

 

Required Skills:

  • Hands-on experience in tier-1/2 support of Enterprise products
  • Knowledge in Java, Spring and Maven – must
  • Technical experience with Linux environment, installation, configuration, networking – a must
  • Experience with Docker and Kubernetes – an advantage
  • Excellent English communication and presentation skills (verbal as well as written)
  • Experience writing scripts (Bash, Python)
  • Experience in a large scale big data environment (Hadoop, Spark, Cassandra) – big advantage
  • Excellent customer relations and interpersonal skills.
  • Responsible, dependable, organized and able to manage issues from A to Z under strict SLA
  • Team player with great personal relations.
  • Problem solver
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Herzliya, Israel

Address

International Office
GigaSpaces Technologies Inc.
1 Sapir St. Herzliya, Israel
Zip Code: 4614001
Herzliya, Israel