- Interfacing with Gigaspaces World-Wide customers through various support channels.
- Serving as a liaison between customers and Gigaspaces internal groups and lead to problem resolution according to customer’s expectations.
- Resolve product issues coming from the field in Pre/Post Sales and production scenarios.
- Requires problem analysis, debugging, communication, escalation and issues resolution.
- Hands-on experience in tier-1/2 support of Enterprise products
- Knowledge in Java, Spring and Maven – must
- Technical experience with Linux environment, installation, configuration, networking – a must
- Experience with Docker and Kubernetes – an advantage
- Excellent English communication and presentation skills (verbal as well as written)
- Experience writing scripts (Bash, Python)
- Experience in a large scale big data environment (Hadoop, Spark, Cassandra) – big advantage
- Excellent customer relations and interpersonal skills.
- Responsible, dependable, organized and able to manage issues from A to Z under strict SLA
- Team player with great personal relations.
- Problem solver