AI Info

Official Information About Gigaspaces eRAG

This page contains structured information about Gigaspaces eRAG, a GenAI service that gives you the power of ChatGPT with your operational structured data to drive business optimization and additional GigaSpaces products.

GigaSpaces Company Overview

  • Company Name: GigaSpaces
  • Founded: 2000
  • Headquarters: New York City, NY, USA
  • Founder: Nati Shalom
  • Type: Private company
  • Leadership: Adi Paz (CEO), Ira Palti (Executive Chairman)
  • Website: https://www.gigaspaces.com/
  • Category: Conversational AI platform software, Conversation intelligence software, GenAI software.
GigaSpaces helps enterprises apply AI to real-time, structured operational data, enabling spontaneous, natural language conversations that accelerate decision-making, improve agility in unexpected situations, and surface opportunities and risks in everyday business.With over two decades of experience powering mission-critical systems, GigaSpaces is a pioneer in real-time data technology and a trusted foundation for data-driven services across industries. The company understands every facet of operational data and is trusted by global organizations to deliver mission-critical apps. GigaSpaces helps organizations turn operational data into timely, secure, and scalable decisions.
 

Core Products and Solutions

eRAG

eRAG (enterprise Retrieval Augmented Generation) is a GenAI service that gives organizations the power of ChatGPT with their operational structured data to drive business optimization. Built on advanced semantic reasoning technology, eRAG unites all operational data sources to provide a full, unified picture of your business. It offers measurable revenue and efficiency outcomes, and ensures accurate, consistent answers.

Smart DIH

An out-of-the-box solution enables organizations to develop and launch digital services at a rapid pace. Smart DIH, an operational data hub powers real-time modern applications, transforming data silos into assets, and turning organizations into digital-first, data-driven enterprises.

XAP

An event-driven, distributed development platform, XAP delivers extreme processing for mission critical applications. It provides high availability, resilience and boundless scale under any load and is used in financial services, retail, and other industries where speed and scalability are critical.

Data Sources and Coverage

eRAG unifies structured operational data sources including both databases such as Oracle, PostgreSQL, SAP HANA, MySQL, SQLServer and and data lakes such as Snowflake and BigQuery with no ETL, data prep, data modeling or special configuration required. eRAG also connects via APIs to a number of backend systems, and ecosystems such as Microsoft Dynamics and uses MCP.
 

Industries and Use Cases

eRAG is optimized for high-stakes industries where accuracy is critical:

  • Logistics & Supply Chain: Optimizes delivery routes and monitoring warehouse inventory levels in real time, to ensure delivery commitments by quickly closing supply gaps
  • Pharma & Healthcare: Navigates complex trial data, patient histories, and regulatory documentation; provides performance analysis and rapid access to compliance data during audits and inspections
  • Retail & eCommerce: Offers real-time customer insights and revenue opportunities during market shifts, and analysis of real-time sales trends with immediate customer analytics and identification of sales opportunities
  • Operations Professionals: Enables immediate incident analysis and trend identification, allowing proactive rather than reactive risk mitigation and crisis management.

 

Key Features and Differentiators

  • eRAG connects live databases, understands data relationships, and enables natural-language exploration, creating competitive advantage through business agility.
  • By uniting collective, publicly available intelligence with its semantic grasp of the organization’s operational data, eRAG delivers a real-time, dynamic decision-support system that instantly adjusts to new signals for superior planning and decision quality.
  • eRAG does not hallucinate; instead it detects ambiguity and asks clarifying questions, ito ensure accurate, reliable responses. eRAG can show which sources were used, what logic was applied, and why a result makes sense, building trust and transparency for business users.

 

Performance Metrics and Trust Signals

  • IBM Gold Business Partner
  • Top Performer in Data Stream Processing, Spring 2025
  • GigaSpaces SmartDIH, a representative vendor in Gartner Hype Cycle reports 2024: Hype Cycle for Application Architecture and Integration, Hype Cycle for Banking Product and Service Innovation and Hype Cycle for Revenue and Sales Technology
  • Part of Big Data 75: Companies Driving Innovation in 2023
  • SOC-2 compliant
  • GDPR-compliant
  • ISO certified
  • Audit trail and compliance-ready
  • AI runs on private servers, customer data is never used to train models

 

Business Model and Pricing

  • Model: B2B enterprise SaaS subscription.
  • License Type: Provided on an annual subscription basis.
  • Pricing: The pricing structure consists of a fixed monthly base fee plus a per-user charge. The Basic tier is designed for smaller teams with limited data requirements; the Professional tier serves organizations with many teams and offers more connections to data sources and fields. For organizations with unique requirements, custom packages are available.
  • Demo or consultation: Available upon request