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GigaSpaces Support Options
| Silver | Gold | Platinum | |
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| Self Service Portal
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| Web Form
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| Online Knowledge Base
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| User Forums
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| Phone |
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| Full Documentation |
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| Access | 8x5 (Monday-Friday)* | 24x7 | |
| Initial Response Time | 2 business days | 4 hours | 2 hours |
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| On Site Engineer |
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*Support is also available on Sunday for companies whose local business hours are Sunday-Thursday