Support Center

GigaSpaces Support Center is part of the greater GigaSpaces customer care domain, which includes consultancy services, training, support, certification, and more – all for the purpose of ensuring you the highest performance from your GigaSpaces technology, and maximum risk mitigation.


We offer a variety of venues where you can get exactly the support you need:



XAP Self-Service Portal

Registered customers can visit here to submit product feature/enhancement requests, open cases, and alert to any technical issues.



XAP Documentation

Visit our knowledge management site, where you will find comprehensive information about all our products, including Quick Start Guides, Admin Guides, Developer Guides, best practices, and much more.



XAP Forum

Visit the XAP forum to ask and answer questions, make suggestions, connect and interact with other GigaSpaces users.



Cloudify Documentation

Check out the Cloudify documentation, and learn how to get your Cloudify up and running in just a few steps.



Cloudify Self Service Portal

Registered customers can visit here to submit product feature/enhancement requests, open cases, and alert to any technical issues.




Cloudify Forum

Visit the Cloudify forums to join the conversation, get support, suggest new features and ideas, and help your peers find the answers they need.


XAP end-of-life (EOL) policy and product releases plan.

CustomerEnvironmentTool -Download this tool before opening a case and run it in your environment. This tool should provide us full information about the environment you are running (such as JVM version, OS version, processes etc..)


Contact Us

We will be happy to answer any questions about our business solutions.

Download Support offering overview

Overall… great in terms of the amount of detail that we get back and the completeness of solutions.

Sky Road – Matt Brown

Your support continues to be great. Responsive, proactive on follow-ups, clear responses.

FIS - Li Ko


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Support Center