|
Serving both service provider and enterprise customers, Nortel delivers innovative technology solutions encompassing end-to-end broadband, Voice over IP, multimedia services and applications, and wireless broadband.
Nortel chose GigaSpaces to manage transactional, concurrent access to contacts in its market-leading Contact Center application, which must support multimedia calls (Email, Chat, SMS, Voice, etc) and extremely fast response times to a growing number of users and customers.
The GigaSpaces middleware platform enables high-performance sharing and exchange of information between the services, high-performance state messaging, and transparent scalability. Since deploying GigaSpaces, application performance has improved 7x-now supporting 7million operations per hour (compared to 1 million previously)-and is on target for 10 million operations per hour by the end of 2007.
|