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Platinum SLA plan
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Phone Support, 24/7 Email Support, Emergency Patching
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Escalation Management
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Early Access to Downloads & Patches
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Dedicated Self-Service Customer Portal
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Technical Account Management
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Product Management & Roadmap
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Executive Product Committee
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Access to Beta Program & Early Access Features
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Private or Public Courses
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Developer, Admin and Architect Courses
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Lunch & Learn Seminars
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Business & Customer Case Study Meetups
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Road-show VIP Invitations
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User discussions & community support, and knowledge base
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In-depth technical webinars
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Online articles & documentation
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Best practices, screen-casts, examples.
Two full days of consulting services that can include any of the following components:
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Cloudify Assessment:
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System Review (analysis of all components)
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Gather elasticity/scaling requirements
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Initial architecture recommendation
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Cloudify Implementation:
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Environment Planning
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Create or customize recipes
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Testing
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Cloud connectors integration and coding
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Training Services
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Certification plans for users & partners